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Frequently Asked Questions


What time is check-in?
Check-in is at 4:00 PM

What time is checkout?
Check out is at 11:00 AM

Can we request early check in/late check out?
Early check in is based on availability and cannot be guaranteed at any time, but if rooms are available early we would be happy to get you checked in upon your arrival. Late check out is based on availability at a rate of $50 per hour after 11:00 AM.

What forms of payment do you accept?
We accept cash, American Express, Discover, Visa, Mastercard and Diners Club.

What is your cancellation and date modification policy?
We hate to see you cancel your plans with us, but if you have to, you should do so 72 hours before your arrival day. Any date modifications to your stay also need to happen 72 hours prior to your arrival date to avoid first night room and tax penalty charge. We do not allow changes within a 72-hour timeframe.

Is smoking permitted at the Resort?
Smoking is not permitted in any of our guest rooms. A violation of smoking in the guest rooms will result in a $250 cleaning fee.  Smoking is allowed in designated outdoor areas around property as well on the patio of The Bistro.

Are dogs allowed at the Resort?
Yes, The Woodlands Resort is a dog friendly hotel. Please read our Pet Policy for more information.

What is the minimum age requirement to book or check in to a room?
You must be 21 years or older to book a room.

Do you offer baby cribs?
Pack ‘n Plays are available at no cost, based on availability.

Do you offer extra bed cots?
Rollaway beds available for $35 daily, based on availability for king rooms and suites only.

Does the room come with a safe?
Yes, accommodations come with a safe.

What does the Resort Fee include?
A resort fee of $35 per night plus tax will be added to your daily room rate. The resort fee includes:

  • Guest room internet access
  • 2 bottled waters replenished daily
  • Self-parking
  • Access to the Forest Oasis: Lazy River & Waterpark (from noon day of arrival until 11am day of departure)
  • Pool towel service
  • Access to the fitness center
  • Access to golf practice facilities
  • Golf bag storage
  • Access to jogging trails
  • Daily activities for kids and adults
  • Local and long distance calls
  • Intra-resort transportation, based on availability

  • What is the policy for guests for using Forest Oasis pool complex?
  • Guests are welcome to use the pool from noon on the day of arrival until 11am on the day of departure.  Guests should either purchase an additional night stay to enjoy a full day at the water park or purchase a Resort Day Pass (if available) at the front desk.

What is the policy for guests bringing in outside food and beverage to the pool complex?
The resort does not allow coolers or outside food and beverage to be consumed in the pool complex.  The resort offers food & beverage through Cool Water Café for guests to enjoy.

Location, Transportation & Parking

How far are you from Downtown Houston?
The resort is just 27 miles northwest of downtown Houston, a convenient 30-minute drive.

What are the closest major airports to the resort?
The closest major airport is George Bush Intercontinental Airport, 18 miles from the resort, approximately a 25-minute drive.

Do you offer transportation to/from the airport?
We can arrange transportation to and from George Bush Intercontinental Airport.  Please contact the front desk for arrangements and pricing.

Do you have transportation to/from the local area?
A complimentary shuttle is available to and from The Woodlands Mall and Market Street. In addition, we offer shuttle service to and from The Cynthia Woods Mitchell Pavilion for a fee of $20 per person, round trip, for designated concerts and events.

Do you have parking onsite? How much is it?
We have extensive outdoor parking onsite and all self-parking is complimentary. We also offer valet service, $18 per day and $28 for overnight.

What is there to do near the Resort?
Our hotel is right in the heart of The Woodlands, only 30 minutes from downtown Houston. Explore iconic landmarks like George Mitchell Nature Preserve, go shopping at Market Street or along The Waterway, or take the trolley around The Woodlands to Hughes Landing.

For those looking to experience the city’s storied arts and culture scene, The Glade Cultural Center and The Woodland’s Children Museum and MoMA, are an easy walk or Uber ride away. If you’re traveling with kids, head to the Zoo in Houston when it’s warm out, or glide around the ice rink at The Woodlands Town Center when the city becomes a winter wonderland in the colder months.

Visit the “In The Area” section of our website to find out about more of The Woodlands attractions that are within steps of our resort.


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